Safer Play
My Bookie Account Closure
Cool off, close or self-exclude. Pick the option that fits and the support team will sort the rest.
My Bookie supports three ways to step away from your account: a short cooling-off period, a permanent closure or a formal self-exclusion for at least six months. Each option suits a different situation, and the support team can talk you through which one is right for you. Help is available 24/7 on live chat.
A cooling-off period locks the account for between twenty four hours and six weeks. You cannot log in, deposit or place a bet during that window, and the block lifts automatically at the end of the period. It is the right choice if you want a short break without making a long term commitment.
Need Help Right Now? Call 1800 858 858
Cool Off (24h–6 weeks)
Short break. Account unlocks automatically at the end of the window.
Close Account
Standard closure. Reopen later via support if you change your mind.
Self-Exclusion (6m min)
Strongest option. Block cannot be reversed early. Marketing fully removed.
Talk First
Free counselling on 1800 858 858. No judgement, fully confidential.
| Option | Duration | Reversible |
|---|---|---|
| Cool off | 24 hours – 6 weeks | |
| Close account | Until you ask to reopen | |
| Self-exclude | 6 months minimum | — |
Open live chat
Click the chat icon in the corner or email support direct from the help centre.
Tell the agent which option
Cool off, close or self-exclude. They will explain the implications in plain language.
Confirm your identity
Standard ID check so we know the request is genuine.
Withdraw the balance
Any remaining funds pay back to the original payment method straight away.
What happens to my balance when I close the account?
Any remaining cash balance is paid back to the original payment method as soon as the standard verification check is complete. The transfer follows the usual withdrawal queue, so crypto often clears in minutes and card payouts inside twenty four hours. Bonus funds and any unwagered promotional balance are forfeited at closure under the published terms, which is standard across regulated operators. The support team confirms the amount and the payment method in writing before the closure is finalised.
Can I reopen a self-excluded account early?
Self-exclusion is the strongest closure option and the block cannot be reversed before the minimum six month period ends. Once the period is up, you can ask to reopen by contacting support, but the decision sits with us and a senior member of the team reviews every request. We may decline to reopen the account if doing so would not be in your best interests. If you want a less rigid option, a standard account closure may suit better because it can be reversed at any time.