Support
My Bookie Help Centre
Live chat answers in under two minutes, around the clock. Email and phone are open too.
The My Bookie Help Centre is open 24/7. Live chat is the fastest route for most questions, with replies usually inside two minutes. Email works well for anything that needs documents attached, and the support phone line is open for verification, withdrawal and complex account questions.
Account questions, deposits, withdrawals, bonus terms, responsible gambling tools, betting rules, technical issues and complaints all sit under the same support umbrella. The team is trained across every product and can escalate to specialist desks when needed.
Need A Hand? Open Live Chat Now
Live Chat
Answers in under two minutes, 24/7. Best for most account questions.
Reply usually within four hours. Best for anything needing attachments.
Phone
Open for verification, withdrawals and complex account queries.
Help Articles
Self-service answers covering deposits, bonuses and bet types.
| Channel | Typical reply | Best for |
|---|---|---|
| Live chat | <2 minutes | Most account questions |
| <4 hours | Documents and complaints | |
| Phone | <5 minutes | Verification and withdrawals |
| Help articles | Instant | Self-service answers |
Try the help articles
Search the most common questions first. Many issues resolve in a single click.
Open live chat
Click the chat icon for the fastest reply. Team is online 24/7.
Send an email
Best route if you need to attach documents or describe a complex situation.
Phone support
Open for verification, withdrawals and anything that needs a voice call.
How fast does My Bookie support reply?
Live chat is the fastest route. Most chats are picked up inside two minutes and the typical conversation resolves in under five minutes. Email replies usually land within four hours during business hours, though documents-heavy queries can take a little longer if the verification team is involved. Phone support answers in under five minutes for most calls. Complex complaints that need an escalation can take up to seven days, and every step of that process is communicated in writing.
What can the help team actually do for me?
Pretty much everything. The team can verify your account, troubleshoot deposits or withdrawals, explain the welcome bonus terms, set or change responsible gambling limits, walk you through a bet type, check the status of a settled wager, raise a complaint with the trading desk and escalate any issue to a manager when needed. The only thing they cannot do is reverse a settled bet that was graded according to the rules, but they can walk you through exactly why a market settled the way it did.
What if I have a complaint about my account?
Raise the issue with the support team first via live chat or email. If the answer does not resolve the situation, ask for the matter to be escalated to the customer service manager and put the request in writing so there is a clear paper trail. If you remain dissatisfied with the response, the matter can be escalated to the licensing authority. The full complaints process is published in the terms and conditions and the support team will share the relevant contact details on request.